Description Our local government clients in Haringey, Greater London, are seeking a Customer Service Officer to provide excellent customer service to residents, resolving queries efficiently and professionally. Work as part of a supportive team in a dynamic, high-volume contact centre environment. Shifts vary between 8 am 4 pm, 9 am 5 pm, or 10 am 6 pm, depending on daily demand and staff availability. Adapt quickly to changing priorities and maintain a positive attitude under pressure. Responsibilities To provide a front-line service to residents via several contact channels, including in-person (face-to-face), telephony, digital, email, social media and other methods provided by the service. To effectively and efficiently handle a wide range of services to a high level of proficiency, with minimal supervision. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We''re Looking for in the Ideal Candidate: Strong communication and problem-solving skills. Flexibility to work different shift patterns as required. Proven experience of working to targets, timescales and standards Strong experience in organising multiple tasks and workload Experience of dealing with customer queries either face-to-face, by telephone or electronically. Ability to remain calm and ..... full job details .....