Job Title: Customer Relations OfficerLocation: Local authority based in HounslowHourly rate: 22.79 PAYE/ 30.23 UmbrellaContract Length: 3-month temporary contract (possibility of extension)Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week)Working Arrangements: Hybrid model: 2 days in office, 3 days working remotelyASAP Start Job Purpose: As a Customer Relations Officer (Housing) you will play a key role in overseeing andworking with housing and Social care colleagues to resolve complaints within statutoryand corporate timescales. A core function will also be to ensure compliance with theHousing Ombudsman and Local Government and Social Care Ombudsman ComplaintHandling Code. Job Duties:Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure.To be clear, helpful and manage expectations in any telephone conversations and written communication with complainantsKeep excellent records of interactions with customers and any other relevant information received and ensure appropriate actions are taken, updating colleagues, casework and computer records as required to enable regular monitoring of the service.To undertake such assignments of research, analysis, report writing and monitoring as required.To work with housing colleagues to ensure Ombudsman cases are investigated and responded to within Ombudsman timescalesTo work within the processes in place and highlight ..... full job details .....