Account ManagerRochester Monday to Friday 9am - 5pm (37.5hpw) 32,000 - 37,000paKHR is partnering with a distinguished manufacturer who is on the hunt for a dedicated and personable Account Manager based from their modern site in Rochester. This is a fantastic opportunity to join one of the fastest-growing businesses in Kent who are passionate about their employees, products and customers.Position OverviewAs Account Manager you will be responsible for building and maintaining, strong, long-lasting client relationships, ensuring customer satisfaction to drive revenue growth for the company.Roles and Responsibilities- Build and maintain strong, long-lasting client relationships to drive revenue growth- Act as the primary point of contact for client queries, issues, and order updates- Conduct regular client meetings to review open orders, update timelines, and provide business updates- Maintain a high level of customer service by promptly and accurately responding to queries and proactively updating clients on order status- Address and resolve client issues, complaints, or concerns, escalating internally as necessary- Coordinate with internal departments to ensure orders are completed on time and in full- Proactively assist the production department with scheduling information and relaying customer requests- Work closely with the wider team to provide consistent and accurate communication to clients- Build an in-depth understanding of customer needs to identify sales ..... full job details .....