Job Title:Contact Centre Team LeaderLocation: East LondonContract Details: Temporary, Full TimeSalary: 22.08 - 25 per hourAbout Our Client:Our client is a London Borough Council committed to delivering high-quality services to the community in East London, they are a diverse and well founded organisation which are focused on improving the standards of housing for residents. Improving the provision to vulnerable adults. Benefits and Perks:Competitive hourly rateNearby parking available (7 minutes walk)Conveniently located 5 minutes walk from Abbey Road train stationOpportunities for professional developmentResponsibilities:Lead and manage the Care and Support Team Contact Centre to ensure efficient service delivery.Oversee staffing resources and maintain high-quality service standards.Implement performance management systems to enhance service delivery and customer satisfaction.Develop and execute effective service strategies for continuous improvement.Handle staff performance and conduct issues with professionalism.Ensure adherence to health and safety requirements and promote good practises. Essential (Knowledge, skills, qualifications, experience):Experience managing staffing resources in a customer-focused environment.Understanding of local government services and delivery challenges.Understanding of the issues and challenges faced in the Housing Customer Service departmentProven track record of managing budgets effectively.Strong communication skills for diverse ..... full job details .....