Job Title: Customer Service RepresentativeLocation: Leeds City CentrePay Rate: 14.40p/hr Hours: Monday - Friday, (Apply online only) Hybrid Working: 3 days per week home working after trainingContract Type: Temporary - 6 monthsStart Date: October 12th 2026 We''re passionate about making a difference to our customers lives and we need people who share the same vision.As an Embark Customer Service Advisor, you''ll be responsible for:Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers.Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts.Advising the client how to add or withdraw funds and providing guidance on our platform.Recording customer interactions to ensure an accurate audit trail is available.Always striving to provide a solution for each customer.Our advisers need to build an instant rapport and be comfortable having a range of meaningful interactions ensuring a positive outcome, whilst delivering a memorable customer experience through every touch point.In order to build strong relationships every day, we need to adapt to our customers'' needs and communicate in a way that works for them. As a trusted adviser you''ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of retirement. About usEmbark Group is one of the largest retirement solutions ..... full job details .....