Office Angels are currently recruiting for a Bilingual Customer Support Specialist - Norwegian/Swedish for our client based in Reading. Role: Bilingual Customer Support Specialist - Norwegian/Swedish Location: Reading Salary: 28,000 to 31,000 About the role:Are you passionate about delivering exceptional customer service? Do you speak Swedish or Norwegian fluently and want to make a real impact in the automotive industry? If so, we want to hear from you!Our client is seeking a dedicated Bilingual Customer Support Specialist to join their dynamic team. In this exciting role, you will be the frontline representative, ensuring that every interaction leaves a lasting impression.Key Responsibilities:Respond to phone and email inquiries promptly, adhering to SLA agreements.Log customer queries and issues using our call logging software.Maintain both external and internal SLAs to ensure top-notch service.Conduct data analysis and publish financial business reporting.Ensure customer service requirements are met in accordance with SLA agreements.Control user registration and access to services.What We''re Looking For:A strong customer focus and the ability to create positive experiences.Effective communication skills in Swedish or Norwegian (fluent level) and English (verbal and written).A high level of numeracy and attention to detail.A collaborative team player who thrives in a supportive environment.Good IT skills to help navigate various systems and software.Excellent ..... full job details .....