Allocations & Credit Control Administrator

Salary: £26,500 per annum
Location: Hybrid working (2 days office / 3 days home)
Hours: Monday to Friday, 8:30am - 4:30pm
Contract: Permanent
Start Date: July 2026

We are recruiting on behalf of a well-established and growing organisation for an experienced Allocations & Credit Control Administrator to join their finance team.

This is an excellent opportunity for someone with previous payment allocations and sales ledger experience who enjoys working in a fast-paced environment and building strong relationships with customers.

The Role:

The successful candidate will be responsible for managing a ledger of customer accounts, allocating high volumes of payments, resolving account queries, and supporting credit control activities to ensure outstanding balances are collected efficiently.

Key responsibilities include:

• Allocating and reconciling high-volume customer payments
• Investigating and resolving remittance and payment allocation queries
• Reconciling customer accounts and maintaining accurate records
• Chasing outstanding balances via telephone and email
• Issuing debit notes and managing unresolved account queries
• Producing regular updates on outstanding balances and unallocated payments
• Supporting colleagues with allocations, credit control and holiday cover
• Assisting with process improvements and achieving team KPIs
• Handling ad-hoc finance administration duties as required

To be successful in this role, you will have:

• Strong payment allocation experience (essential)
• Credit control experience (advantageous)
• Excellent communication skills, both written and verbal
• Strong attention to detail and a high level of accuracy
• Good organisational and time management skills
• A proactive and customer-focused approach
• Confidence working with finance systems and Microsoft Office, particularly Excel

Benefits:

• Hybrid working - 2 days in the office, 3 days from home
• 23 days annual leave plus bank holidays
• Additional holiday entitlement based on length of service
• Annual performance-related bonus scheme
• Employee recognition programme with voucher rewards
• Christmas gift voucher
• Regular team lunches and social events
• Free parking options available

If you''re an experienced allocations professional looking for a stable, supportive business where your contribution is valued, we''d love to hear from you.