Sales Office and Customer Service ManagerSalary: 35,000- 40,000Location: Manchester Full-Time PermanentAre you an experienced leader with a passion for delivering outstanding customer experiences? Do you thrive in a fast-paced environment where innovation, collaboration, and service excellence come together? If so, we''d love to hear from you.We are seeking a Sales Office and Customer Service Manager to join our dynamic team specialising in lighting solutions. In this pivotal role, you will lead a high-performing customer service team, drive operational efficiency, and play an integral part in supporting sales growth. About the RoleAs the Sales Office and Customer Service Manager, you will: Lead and mentor a team of Customer Service Representatives, ensuring smooth daily operations and exceptional service delivery. Handle escalations, resolve complex customer queries, and foster strong client relationships. Identify opportunities to improve processes and implement new ways of working to enhance team performance. Collaborate closely with the sales team to support upselling and cross selling opportunities. Manage the distribution and updating of price lists internally and externally. Oversee end-of-line and pack quantity promotions. Provide operational coverage for team members as needed. Produce reports for Directors, Heads of Sales, Representatives, and customers. Liaise with carriers to ensure accurate and timely deliveries. Work with internal teams (Merchandise, Graphics, ..... full job details .....