Job Title: Senior ICT Infrastructure Specialist Reporting To: ICT Infrastructure Manager Direct Staff: None Salary: £40,000 - £42,000 Objective of the Position Work on projects to develop and improve the centrally installed infrastructure of FSE/PAGO within Europe. Ensure maximum effectiveness and efficiency (cost and uptime) across different platforms in Middleware, Operating Systems, Standard/Universal/Communication Software, and the hardware platforms these run on. Duties Support the design, development, and implementation of ICT infrastructure projects in line with architecture standards, including storage, server, networking, and client-related projects. Support the operation and maintenance of ICT systems to ensure stable, reliable, and uninterrupted operation. This includes documentation, second-line support, change management, and upgrade planning. Contribute to the development of the ICT department by using, maintaining, and improving internal processes and services, following best practices. Align with business and ICT stakeholders by monitoring and reporting on KPIs, SLAs, and performance data. Provide timely feedback and updates to business users. Proactively solve IT issues and advise the business on structural resolutions. Monitor the network, storage, etc., to detect and prevent issues in advance. Coach assistants and specialists in infrastructure to support their growth. Coordinate the implementation of non-standard changes and projects as a ..... full job details .....