Temporary Role Customer Service Office-Based I am working with a client in the Wakefield area to recruit an immediately available candidate with experience in administration or customer service to join their team as a Customer Experience Representative. In this role, you will maintain and expand relationships within a portfolio of customers, ensuring their needs and expectations are exceeded and documented in accordance with company standards.Key Responsibilities:Service customer enquiries via phone and email to provide an excellent customer experience.Meet and exceed business and department SLAs, from responding to a query to providing a customer with a quotation.Proactively upsell products and services to existing customers.Identify new opportunities for products outside the contracted categories.Utilise internal category representatives to support category growth.Keep accurate databases of customer information and opportunities.Promote relevant campaigns within the portfolio of accounts.Utilise information systems to conduct trend and gap analysis.Hit daily, weekly, and monthly KPIs, as outlined by the Customer Experience Manager.Hit a monthly Sales and GP target for the channel.Actively contribute to a positive working environment, whilst promoting the business'' core values and required culture.Qualifications and Skills:Proven experience in administration or customer service.Excellent interpersonal communication skills.Strong influencer with proven negotiation ..... full job details .....