A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you''ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. We are seeking an enthusiastic Senior Business Process Administrator to assist the reliable and timely execution of transversal business processes in a Back Office type environment, based at our offices in Alpha Tower, Birmingham City Centre. How will you CONTRIBUTE and GROW?Facilitating reliable execution of transversal business processes in a Customer Services Back Office type environmentEnsuring business process performance (e.g. accuracy, speed of execution, output quality etc.) is within acceptable parametersSupport the Invoicing Team with all aspects of customer services, creating , downloading and outsourcing customer invoicesDealing with customer requests relating to Purchase orders Dealing with customer requests relating to copy invoicesTimely and accurate creation of customer accounts into ERP systemTimely and accurate amendments to customer accounts in ERP systemMonitoring multiple Customer Services inboxes resulting in a wide range of queriesExecuting Back Office Customer Service ..... full job details .....