Surge Support Role - Swansea Location: Swansea, SA7 Fully Office Based Pay Rate: 13.90 paid on a weekly basis Contract Type: Temporary (chance of an extension but down to business need) Hours: 37.5 per week 8am-4pm/9am-5pm (flexibility needed) Start Date: Monday 8th June 2026About the role: Join our service wide team at HM Land Registry and play a key role in supporting the smooth flow of operational work across the organisation. Reporting to the Steering Group, this role will help manage the backlog of cases and ensure the work is directed to the relevant areas of the business.Key Responsibilities:Control the distribution and allocation of applicationsInvestigate reports and escalate issues appropriatelyLiaise with operational teams on application progressMaintain accurate application lists and recordsCommunicate with customers via phone or email when requiredRecord actions using the Points Arising Screen (PAS) and any correspondence issuedIdentify recurring issues and contribute to continuous improvementCarry out additional administrative tasks as needed Experience needed:Strong attention to detail with the ability to identify gaps or errorsConfident following written proceduresExperience working collaboratively to achieve shared goalsExcellent organisational and time management skillsEffective verbal and written communication skillsGood working knowledge of Microsoft Office (Outlook, Word, Excel)Previous admin and/or customer service experience in an office environment ..... full job details .....