Global Program Manager - Development Cloud, London

Client:

Location:

London, United KingdomJob Category:

Other-EU work permit required:

YesJob Reference:

6098dd4b981fJob Views:

5Posted:

12.08.2025Expiry Date:

26.09.2025Job Description:

The RoleThe Role

Veeva is looking for an EU-based, experienced RandD IT program leader to manage implementation programs at Veeva’s largest Vault customers within Europe and guide the transformation of their RandD technology landscape.You will be at the center of managing all customer-facing teams and coordinating closely with sales to optimize Veeva’s products and services to meet the customer''s business needs and drive advancement opportunities for new product sales and product adoption.As the Global Program Manager, you will own customer success with intensity and lead as the services executive that partners deeply across Veeva teams, including Product and Sales, to bring the best of Veeva in benefit to the customer.This is a remote, full-time, customer-facing role that will work from both customer site, home office, and offsite meetings. Qualified candidates must be legally authorized to be employed in the European Union or the UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You''ll DoService Delivery accountability for one or more Global Vault implementations in Clinical, Safety, and Regulatory at our strategic accountsDeep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmapCollaborate and actively communicate with the Sales, Strategy, Product Management, Customer Success, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activitiesDevelop strategic relationships with the customer’s IT and business executives. Work with them to define deployment, governance, and transformation roadmaps. Become the customer’s trusted advisorDevelop implementation proposals and lead services contract negotiationsOversee the project execution performed by the Professional Services team. Act as the first line of defense for customer or internal escalationsEnsure a smooth transition to, and oversee, the post-deployment application management teamsRequirements7+ years in large-scale program management within the Pharmaceutical RandD space (Clinical, RIM, or Safety)In-depth Pharmaceutical RandD knowledge in at least 1 of the following functional areas – Clinical, Regulatory, Safety, Quality, ManufacturingConsulting experience across multiple functional areas for enterprise pharma clientsTrack record of success leading diverse global teams to deliver large, complex GxP technology implementations with outstanding resultsExperience in technology strategy and roadmap development for large customers, ideally in GxP environmentsProven ability to critically and objectively interpret, evaluate and communicate information to effectively influence at the executive levelSkills in problem resolution, negotiation, dealing with ambiguity, establishment of effective processes, influencing without authorityWorks well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program highBased in the EU or UK and able to travel up to 50% of the timeNice to HaveVeeva Vault implementation experienceSoftware as a Service implementation experience in GxP space#RemoteUKPlease note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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