Complaint Analyst

Complaint AnalystLocation: Telford - TF3 Salary: 15.82 Per HourFull time 35 Hours Per week - Monday to Friday3 Months Temporary - Possibility of extension or Permanent opportunityWe''re looking for a Complaint Analyst to join a high performing customer relations team, investigating and resolving customer complaints while helping to drive service improvements and enhance the customer experience. This role would be particularly well suited to candidates with a background in complaints handling within Financial Services, although applicants from other highly regulated customer focused environments will also be considered.The RoleAs a Complaint Analyst, you will take ownership of customer complaints from initial investigation through to final resolution, ensuring every case is managed fairly, efficiently and in line with regulatory requirements and customer outcome expectations. You''ll review evidence, conduct detailed investigations, identify root causes and work with stakeholders across the business to implement meaningful improvements.This is an excellent opportunity for someone who enjoys analysing complex issues, making balanced decisions, and influencing positive change through insights and recommendations.Key ResponsibilitiesInvestigate and resolve customer complaints and expressions of dissatisfaction through to conclusion.Deliver fair, robust and evidence-based complaint outcomes.Conduct detailed root cause analysis and identify opportunities for service ..... full job details .....