Location: Horsham Role: 3rd line Service Desk EngineerSalary: 45,000 DOEWe are working with a progressive IT Managed Service Provider based in Horsham seeking a 3rd Line Service Desk Engineer to join their growing technical team. This role is ideal for a highly skilled and motivated engineer with a experience in infrastructure, virtualization, networking, and Windows Environments.You''ll be responsible for managing escalated incidents, delivering some projects, and maintaining the IT estate of Clients throughout the UK. This is a key technical role requiring deep expertise across a range of technologies.Key ResponsibilitiesProvide high-quality 3rd line support for complex technical incidents escalated from the service desk.Deliver and support various infrastructure-related projects.Independently manage and deliver small-scale projects.Monitor, maintain, and enhance the infrastructure environments of multiple clients (300+ networks).Essential Technical SkillsMicrosoft Windows Server (Apply online only)/2025)Microsoft ExchangeActive Directory ServicesMicrosoft Office 365 (including SharePoint, Intune, and Entra)Microsoft Desktop OS (Windows 10/11)VirtualizationNetworking and SecurityStorage and ScriptingAttributesStrong troubleshooting and problem-solving skillsExperience working within a Managed Service Provider (MSP) environmentAbility to manage and prioritize multiple tasks effectivelyExcellent communication skills with both technical and non-technical stakeholdersPassion ..... full job details .....