We are looking for a Team Leader to support our clients and broking team with day-to-day policy changes.Key ResponsibilitiesClient and Insurer ServiceMaintain strong relationships with clients and insurers, delivering tailored insurance solutions.Ensure all communications are accurately recorded in line with company policies and service standards.Operational and Compliance DutiesComplete all assigned processes, including:Answering incoming calls from clients and insurers.Processing vehicle changes/declarations and driver referrals.Issuing documentation, invoices, and refunds.Updating the Motor Insurance Database (MID).Managing client loans via finance systems.Handling queries from clients, insurers, and colleagues.Completing Letters of Indemnity and questionnaires.Ensure compliance with internal procedures and industry regulations at all times.Complete in-house training modules and maintain up-to-date product knowledge.RequirementsExperience in the Commercial Motor insurance market (broker or insurer level) is preferred but not essentialExperience in a Team Leader rolePerson SpecificationExcellent communication and interpersonal skills.Proactive attitude with strong initiative.Highly organised with attention to detail.Ability to manage multiple priorities under pressure.Effective teamworking and collaboration skills.Confident in oral and written communication.You will be welcomed and supported by our family and be joining an organisation that cares about you as a person and ..... full job details .....