Head of Business Architecture and Analysis Location - London (hybrid working) About the role: We are recruiting a Head of Business Architecture and Analysis to join a central Service Transformation team within a large, complex, mission-driven organisation. This is a senior, hands-on role focused on business architecture, service design, process improvement and business analysis across professional services. It is not a digital, IT or systems delivery role, technology is an enabler, but the core focus is on how the organisation works end-to-end and how services can be designed and improved around users. You will play a key role in shaping future-state services, aligning organisational capabilities to strategic goals, and improving service quality and efficiency for staff, students and other stakeholders. What you''ll be doing: - Act as the lead for Business Architecture and Business Analysis within a wider Service Transformation function - Work closely with senior leaders to ensure business design and service improvements align to the organisation''s enterprise vision and agreed frameworks - Lead discovery and design for future-state professional services, focusing on capabilities, value streams, processes and user experience - Run hands-on design and discovery work (workshops, mapping, analysis, service design sprints) to understand current-state issues and define practical improvements - Develop business-architecture-led roadmaps that balance quick wins with longer-term ..... full job details .....