Head of Supported Housing

Farringdon

About Us

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role

We are looking for a strategic and experienced Head of Supported Housing to lead the operational delivery and development of our national supported housing services.

This is a leadership role with accountability for a large, geographically dispersed portfolio, overseeing specialist housing management services and supporting customers with a wide range of needs including homelessness, mental health, learning disabilities and asylum seekers/refugees.

You will shape and deliver strategic plans, ensuring services are high-quality, compliant and customer-focused, while driving performance across key customer, colleague, commercial and compliance metrics.

Key aspects of the role include:

• Leading a large team to deliver consistently high-performing services
• Driving delivery against KPIs, quality standards and regulatory frameworks
• Shaping strategic direction and contributing to wider MTVH Support and Customer Services priorities
• Contributing to a programme of investment in supported housing and development of new schemes
• Leading service improvement, innovation and the development of new business opportunities
• Acting as senior representative with commissioners, funders and external stakeholders
• Ensuring strong customer engagement, including co-design approaches to service delivery
• Overseeing customer satisfaction, audit outcomes and continuous improvement
• Providing sector leadership, maintaining expertise in supported housing policy and practice

What you'll need to succeed

• Extensive senior leadership experience in supported housing, including services such as homelessness, mental health, learning disabilities or refugee/migrant support
• Proven experience managing large, dispersed teams and delivering strong operational performance
• Strong financial acumen, with experience managing budgets and delivering value for money
• Demonstrable experience developing business cases and driving service growth and innovation
• Experience working with commissioners and funders across housing, health and social care
• Strong understanding of supported housing policy, regulation and best practice
• Excellent communication and influencing skills, including experience presenting at senior leadership or Board level
• Ability to build inclusive, high-performing teams and lead through change
• Strong commitment to safeguarding and delivering safe, high-quality services

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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