I am looking for a helpdesk / customer support analyst for my client in Southampton.

Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm.

Key Responsibilities

Provide second Level support to external customers and partners.

Answer incoming calls from customers and respond to inbound communication on cases

Monitor group email queu...