Customer Service Advisor
Monday to Friday
Bury St Edmunds  
£12.71 per hour
 
On behalf of our client based on the outskirts of Bury St Edmunds we are currently recruiting for a Customer Service Advisor to join a warm and supportive team. In this role you will be the first point of contact for customer enquiries, helping to resolve issues efficiently while delivering exceptional service. This is a fantastic opportunity for someone who thrives in a dynamic, fast paced environment and is passionate about providing outstanding customer care.
 
 
Main duties and responsibilities:

• Providing exceptional customer service, ensuring clients issues and queries are resolved
• Handling complaints in a friendly and professional manner  
• Maintaining professionalism when liaising with both customers and internal teams
• Being the first point of call, addressing and resolving customers queries in a timely manner
• Following the companies policies and procedures at all times
• Efficiently communicating via emails and calls, ensuring all are responded to in a timely manner

• A confident communicator who always demonstrates a professional and positive attitude
• Proven experience in a customer service role is essential and dealing with customer complaints
• Team player with the ability to use initiative and work independently when needed
• Resilient and calm under pressure, especially when handling challenging situations
• Skilled in managing workload and prioritising tasks effectively