Customer Services Manager

Stevenage | -30,000 - -36,000 | Full-Time, Permanent

Working Hours: 8:30am - 5:00pm

We''re looking for an experienced Customer Services Manager to lead our customer service team.

Key Responsibilities

• Manage, train, and support the customer service team.
• Set and monitor KPIs and team performance.
• Ensure customer satisfaction targets are consistently achieved.
• Handle customer enquiries and resolve escalated issues.
• Develop and maintain customer service procedures and processes.
• Manage team holidays and departmental resources.
• Keep customer service systems and processes up to date.

About You

• Previous experience in a customer service management or supervisory role.
• Strong leadership and communication skills.
• Customer-focused with excellent problem-solving abilities.
• Organised, proactive, and able to motivate a team.

If you''re passionate about delivering outstanding customer service and leading a small, dedicated team, we''d love to hear from you. Apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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