Day Service Manager

We are working with an independent charity on the lookout for a Day Service Manager to join their team in Birmingham. This is a brilliant opportunity to join an incredible company within a fantastic team, making a real difference.

The Day Service Manager will oversee the operational management and growth of their day services, ensuring the delivery of high-quality, person-centred support to individuals with a range of needs. This role will involve leading a team to provide engaging and accessible activities that enhance independence, well-being, and inclusion.

Key Responsibilities:

Service Delivery & Quality

• Ensure the delivery of safe, high-quality, and person-centred services in line with regulatory requirements and best practice
• Oversee the transition of people into the service, working closely with feeder schools, families, and commissioners to promote the service and ensure smooth, person-centred pathway
• Oversee the design and implementation of activity programmes that meet the needs and aspirations of service users
• Embed a strengths-based approach, promoting active support and meaningful engagement
• Ensure compliance with health and safety, safeguarding, and relevant care regulations
• Oversee care planning and documentation using their system to ensure accurate and person-centred record-keeping

Leadership & Team Management

• Lead, support, and develop a team of staff and volunteers to deliver high-quality services
• Foster a culture of learning, collaboration, and continuous improvement
• Provide supervision, performance management, and professional development opportunities for team members

Service development & innovation

• Identify opportunities to enhance and expand day service provision in response to community needs
• Work collaboratively with stakeholders, including service users, families, and partner organisations, to co-produce services
• Drive initiatives that improve accessibility, inclusivity, and engagement in the service

Financial & Resource Management

• Manage service budgets effectively, ensuring financial sustainability
• Support funding applications and fundraising initiatives to enhance service provision
• Ensure efficient resource allocation and cost-effective service delivery

Stakeholder Engagement & Communication

• Build positive relationships with service users, families, carers, and external partners
• Act as a key point of contact for day service-related queries and concerns
• Promote the service and raise awareness of its impact within the wider community

Key Requirements & Skills

• The ideal candidate will have a strong background in managing services for individuals with complex needs and disabilities, along with a proven ability to inspire and develop teams

• Relevant qualification in health and social care, leadership, or service management
• Experience in managing services for individuals with disabilities, complex needs, or sight loss
• Strong leadership and people management skills, with experience in coaching and developing teams
• Knowledge of person-centred approaches, active support, and strengths-based practice-
• Understanding of safeguarding, health and safety, and relevant care regulations
• Financial management experience, including budget oversight and resource allocation
• Strong communication, interpersonal, and relationship-building skills
• Ability to work collaboratively and adapt to changing service demands-

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.