Front Office Manager

The Clermont Charing Cross

Contract:

Full TimePayment:

SalariedSalary:

£37000 per annum

Refresh and recharge in the heart of London''s Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone''s throw from Trafalgar Square and the Strand. Enjoy the buzz of London''s busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.What you''ll be doingAs Front Office Manager, you''ll lead with purpose, overseeing Reception, Guest Relations, and the Nights team, and collaborating closely with other departments to provide guests with a seamless stay. Your role will go beyond day-to-day management—you''ll inspire and coach your team to exceed expectations, handle complex guest needs with calm confidence, and ensure each interaction is a positive reflection of our commitment to world-class hospitality.You''ll take the lead in training and developing team members, fostering a supportive, inclusive environment that values every individual''s growth and contribution. Additionally, your proactive approach will be vital in driving sales, managing budgets, and meeting challenges with creative solutions, always keeping our guests'' needs in focus.What you''ll bringA track record of inspiring and leading teams through authentic, hands-on guidanceMeticulous attention to detail, ensuring the highest level of guest serviceA genuine passion for exceptional guest experiencesExcellent communication skills and a collaborative approachStrong analytical skills, with the ability to balance budgets and performance goalsKnowledge of Opera is beneficial but not essentialWhat you''ll get in returnAs well as all the things you''d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we''ll take care of you at every step of your journey so that you can take care of our guests.In fact, we''re so committed to this that our ‘People Promise'' sets out how you can expect us to support you at every step of your application and your career with us. Whether that''s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.Career Development and Growth - We''re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.Financial Wellbeing – You work hard, so we''ll always help your money work hard for you! Some of the great things you can take advantage of include:Wage Stream – You''ll be paid monthly, but have access to your earned salary before payday should you need itDiscounts and Perks – Savings on 1000''s of retailers, dining, hotel stays, and much more for you and those close to youRefer a Friend – Earn up to £1000 when friends join our teamInterest-Free Loans – Season ticket loans to make commuting easierMental and Physical Well-being - We''re here to support your well-being, whenever and wherever you need it.On-Site Mental Health First Aiders24/7 Employee Assistance Line – Free, confidential adviceBe Well Platform – Our Online fitness and wellness resourcesGym Discounts and Cycle to Work SchemeRecognition and Community – We''re proud of everything we achieve, so we always celebrate our extraordinary team and culture.‘Wonderful People'' Awards – Monthly, quarterly, and annual recognitionSocial and Seasonal Events – Fun, inclusive celebrationsPeople Council – A platform for every voicePaid Volunteering Days – Give back to causes close to youAt Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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