Join Our Team as a Technical programme Manager - GenAI Safety and Experience (Customer Operations)!Are you ready to take on a pivotal role at the forefront of the GenAI revolution in customer support? We''re on the lookout for a passionate and skilled Technical programme Manager to help us elevate safety and user experience standards in an AI-driven world. This is an exciting opportunity to be part of a transformative journey where your expertise will help shape the future of customer interactions!Position Details:Location: E1, London (hybrid)Contract Length: 12 months (with potential for extension)Start Date: ASAPWorking Hours: Monday to Friday, 9 AM - 6 PMPay Rate: 52.49 per hourYour Mission:As our Technical programme Manager, your core focus will be on ensuring that our GenAI tools not only scale effectively but also maintain and enhance safety detection capabilities. This role isn''t just about automation; it''s about creating a digital safety net that understands nuance, intent, and urgency.What You''ll Be Doing:Standard Setting: Develop the criteria for "safe" and "empathetic" AI interactions in high-stakes scenarios.Tooling Rollout: Oversee the implementation of innovative GenAI features for safety investigations and risk detection.Risk Mitigation: Conduct "Red Teaming" on support bots to protect against safety protocol breaches.Cross-Functional Leadership: Collaborate with teams across Product Engineering, Legal, Privacy, and Global Safety Operations.The Profiles We ..... full job details .....