Correspondence and Business Support Officer (Agency Temp)Salary: 29,766 Locations: Manchester Start Date: As soon as possibleAbout the RoleWe are looking for a proactive and organised Correspondence and Business Support Officer to join our Communications Directorate on a temporary agency basis. This varied role is central to how we engage with the public and support internal operations, combining front-line enquiry handling with essential administrative support.You will be the first point of contact for many members of the public, responding to a wide range of telephone and written enquiries, while also providing day-to-day business support to the Director of Communications and the wider team.Key ResponsibilitiesYou will:Respond to telephone and written enquiries about our work in a professional and timely mannerAct as the first point of contact for public enquiries, ensuring a positive and helpful experienceIdentify and escalate sensitive issues or potential reputational risks appropriatelyProvide flexible administrative and business support across the Communications DirectorateSupport the Director of Communications with day-to-day organisational tasksBuild strong working relationships with colleagues to ensure effective information sharingAdapt to changing priorities and provide support where needed across the teamAbout YouWe are looking for someone who can demonstrate:Experience handling telephone enquiries, including sensitive or challenging conversationsA professional, ..... full job details .....