Your new company A global and successful manufacturing company based in Wrexham are currently looking for an experienced French-speaking Customer Service Specialist to join their team on a permanent basis. Leaders in their field and recognised for their innovation, this is an excellent opportunity for a manufacturing professional to join a growing and thriving business.Your new role You will be joining the Customer Services Team and will work collaboratively with both the commercial and supply chain teams. The main purpose of your role is to support a specific portfolio of customers to ensure that their orders are accurately processed and managed, whilst building long-standing relationships and understanding requirements. Some of your key responsibilities will include:Managing communication between the organisation and customer, ensuring that all data for the customer is accurate.Take responsibility for the processing of orders, managing them right through to payment, building long-standing relationships in the process.You will take responsibility for customer KPI''s working closely with other teams to ensure that credits, debits, and rebates are handled smoothly.Have an excellent understanding of the customers'' requirements, always driving for customer satisfaction.What you''ll need to succeed To be considered for this position, previous experience working within the manufacturing industry or in a similar role, dealing with a complex order book is required. You will be ..... full job details .....