An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process.

This full-time permanent role offers basic salary range of £28,000 - £34,000 plus bonus of up to £4,000 (OTE £36,000).

You will be responsible for

• Acting as the primary point of contact for customers throughout the service journey
• Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately
• Advising customers of any outstanding recalls and arranging the necessary work
• Confirming the repair category such as retail, fleet or warranty before work begins
• Providing regular updates on vehicle progress while it is in the workshop
• Preparing costings for completed work and producing accurate invoices
• Processing walk-in bookings and managing service appointments
• Monitoring expected completion times and informing customers of any delays
• Maintaining accurate vehicle service histories and documentation

What we are looking for

• Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
• Background in a customer service role.
• Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.
• High level of attention to detail and accuracy when handling service documentation
• Strong problem-solving ability and practical technical awareness
• Working knowledge of Microsoft Office, including intermediate Excel skills

What’s on offer

• Competitive Salary
• 30 days annual leave including bank holidays.
• Additional leave based on service milestones.
• Employer pension scheme and various employee benefits.
• Personal accident cover
• Free Class IV MOT
• Mental Health Support
• Corporate uniform provided.
• Paternity pay – receive full pay for 2 weeks
• EV salary sacrifice scheme
• Cycle-to-work options
• Onsite Parking
• Earn a £1,500 Referral Bonus
• Paid Saturday shifts at enhanced rates.
• Multi-manufacturer training programmes and career development opportunities.

This is an excellent opportunity for a Service Advisor to join a respected organisation and develop your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.