Company DescriptionWe are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers'' businesses - no matter what the future holds.Since 2000, we''ve been keeping businesses connected.We don''t just provide solutions for today but for tomorrow, too. We''re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we''re striving to make their business future-proof.Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.Job DescriptionRole Purpose:The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers.The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality.As a trusted technical advisor, the TAM understands each customer''s real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services.Key ResponsibilitiesCustomer Ownership and Relationship Management:Act as the primary technical contact for assigned customers.Build strong, long-term relationships with customer stakeholders at all levels.Take full ownership of the ..... full job details .....