Location: St. Albans, AL4 Salary: 40,000 - 45,000 (depending on experience) Working Hours: Monday- Friday (Hybrid) Job Code: MJ2346 Customer Experience Executive (Hybrid) An exciting role awaits within a renowned company, established nearly 40 years ago and employing over 3000 people nationwide. This position is perfect for someone who thrives on enhancing customer experiences and driving positive change. Imagine working in a dynamic environment where your contributions directly impact customer satisfaction and business growth. Reporting directly to the Commercial Director, this role is pivotal in shaping the customer journey, working closely with sales, retention, and customer service teams. This hybrid role offers the flexibility of working two days in the office and three days from home. Seize this chance to make a meaningful impact and grow within a supportive and forward-thinking company. Apply now and take the next step in your career journey! Key responsibilities include: Performance Analysis: Review and interpret regional data to track service delivery. You will identify trends and provide actionable insights to Regional Managers to help them optimise their accounts. Process Improvement: Critically evaluate current operational workflows. You will lead the charge in refining processes to boost efficiency and ensure consistent growth. KPI Management: Implement a performance-led culture by setting clear metrics and developing training programmes that ensure ..... full job details .....