Lettings Insurance Administrator We are looking for an enthusiastic and motivated customer service specialist who wants to be a part of our passionate and dedicated Lettings Insurance team. As a Lettings Insurance Administrator, you will be working for the UK s largest property services group where we serve our customers in multiple locations. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets. Responsibilities of a Lettings Insurance Administrator : Logging all support calls to demonstrate response times and resource Ensuring you have a comprehensive understanding of the current Lettings Insurance products being sold through the branch network in order that you can support and assist the branch network with any queries Processing requests for new users Following up all new users requests to ensure that Branch Managers Carrying out quality control audits on various areas of the sale of general insurance within the lettings branches, to ensure that all are compliant with the currently agreed audit matrix Assisting with the annual (and other periodic) compliance auditing of branches and colleagues to ensure that the full requirements of CPS are met Maintaining comprehensive records of the results of all quality control audits in order that these can be submitted to CPS as part of their auditing of CRL processes and sales Completing weekly dashboard, reports and ..... full job details .....