Your new roleYou will be joining a busy and supportive HR team within the retail arm of a wider organisation, during a period of increased workload and ongoing transformation. Due to a number of long-term absences within the team, there is currently a backlog of operational HR activity. Reporting into an HR Business Partner and working closely with wider HR colleagues, you will play a key role in providing effective HR support across a high-volume, fast-paced environment.Key responsibilitiesManaging a central HR mailbox, triaging incoming queries and either resolving, delegating or escalating as appropriateProviding support on low-level ER cases. Providing guidance to managers on a range of HR mattersConfidently handling more complex or sensitive conversations and appropriately challenging stakeholders where requiredIdentifying which cases require escalation Supporting the wider HR function to ensure operational continuity What you''ll need to succeedConfidence in managing challenging conversations with managers and providing constructive pushback where necessaryExperience working in a fast-paced environmentStrong judgement and ability to prioritise and escalate appropriatelyExcellent organisational and communication skillsA proactive and resilient approachExperience in a generalist role Desirable:Experience within the public sector or charity sectorWhat you''ll get in returnFlexible, predominantly home-based working (with monthly team meetings) 20- 25 per hourOpportunity to ..... full job details .....