Temporary Administrative Support for Customer Experience Team in Birmingham Your new company We are seeking a dedicated and detail-oriented individual to provide comprehensive administrative support to our Customer Experience Team. This role is crucial in ensuring the timely application of compensation payments, effective management of inboxes, and tracking of agreed actions to deliver outcomes within set timeframes. This is a full-time temporary position based in Birmingham.Your new role As a Customer Experience Officer you will be responsible for:• Deliver day-to-day administrative support to the Customer Experience Team, ensuring timely and accurate responses to complaints while maintaining professionalism with our tenants.• Process compensation payments in accordance with financial procedures.• Track and manage complaint administration actions to ensure timely completion.• Assist Customer Experience Team Leaders and Managers with reporting, facilitating the flow of decision-making information to core business areas.• Collaborate with various business areas to quickly find solutions, preventing customer requests from escalating into complaints, in line with our policies and procedures.• Support the Customer Experience Team with meeting facilitation, minute-taking, learning opportunities, and workshops as needed.• Perform general administrative and customer service functions across all stages of complaints and related tasksWhat you''ll need to succeed To be successful in ..... full job details .....