Customer Success Manager About Us We''re a fast-growing InsurTech start-up at a pivotal moment in our journey. As we scale our innovative SaaS platform, we''re building a world-class Customer Success function from the ground up-and we need an exceptional leader to make it happen. The Role This is a rare opportunity to shape and lead our Customer Success function from scratch. You''ll be the architect of how we engage, support, and delight our insurance clients, while setting the foundation for a team that will grow alongside our business. As our Customer Success Manager, you''ll be the trusted partner our clients rely on. You''ll combine strategic relationship management with hands-on technical expertise, delivering compelling platform demonstrations and ensuring our clients extract maximum value from our solution. What You''ll DoYou''ll build our Customer Success playbook from the ground up, establishing processes, metrics, and best practices that will scale with us. Working directly with insurance clients, you''ll understand their unique challenges, demonstrate our platform''s capabilities, and guide them toward success. You''ll be equally comfortable presenting to C-suite executives and working through technical implementations with operations teams. What We''re Looking For You have demonstrable experience in the InsurTech space or have worked as a vendor providing SaaS platforms to insurance companies. You understand the insurance landscape, speak the language, and know ..... full job details .....