*SC Cleared*Desktop Support Engineer6 Month contract initially Based: Onsite - Leiston, SuffolkRate: £200 - £250 p/d (via Umbrella company)We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer to join the team.Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to Windows Server SME and user The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.Key Responsibilities:* Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN''s, Printers and mobile phones.* Managing incident queues* Handling calls with Customers, VIP user management* Vendor management* Responding in a timely fashion to reactive or proactive incidents* Recording and documenting incident tickets* Monitoring Phones, emails, Microsoft Team chat for any incoming incidents* Management of Win-10 devices (MMD - Microsoft Managed Devices)* Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.* Antivirus Management (Defender/McAfee)* Device ..... full job details .....