ABOUT USWith over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world''s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!Curious about Apogee as a business? Skip the brochures - start a live conversation with our and get the answers you need, instantly! JOB DETAILSAt Apogee Corporation, we are redefining workplace technology - and we are looking for a skilled IT Systems Support Engineer to join our team and take ownership of complex technical challenges.If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered.What You Will DoOwn and resolve escalated incidents and service requests via FreshServiceTroubleshoot complex issues across servers, systems, and infrastructureAct as a key escalation point for the Service DeskManage tickets through to resolution within SLA targetsSupport core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networkingAssist with ticket triage during high-volume periodsCollaborate with internal teams and external ..... full job details .....