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Permanent

Supply Chain Customer Manager

Reading
money-bag £50000 - £55000/annum
225114946
Posted 3 days ago



Key Areas of Responsibility:



Programme Management

  • Day-to-day management of all Programmes
  • Day-to-day management of LTP team members
  • Internal and external customer liaison
  • Project management and onboarding of new programmes/tools
  • Monthly billing creation
  • Daily, monthly, and ad hoc reporting
  • Budget and cost management of programmes
  • LTP system setup, improvements, and resolution of critical issues
  • Maintain strong customer and supplier relationships
  • Ensure documentation is received, stored, and retained in line with policy
  • Customer and internal reporting and presentations


Technical

  • Tool Management:

    • Maintain correct stock levels to support programmes
    • Minimise tool downtime (technical, quality, quarantine, calibration issues)
    • Design packaging and layouts fit for purpose
    • Ensure all tools meet OEM specifications
  • Kit data definition based on customer data

  • Packaging prototyping and sign-off

  • Manage tool updates, changes, supersession, and new stock

  • Supplier coordination, planning, and management



General

  • Logistics and supply chain planning
  • Work closely with warehouses across Europe on:
    • Stock accuracy
    • Quality control
  • Oversee annual stock counts
  • Ensure LTP website is accurate and up to date
  • Deliver internal and external customer training
  • Maintain strong customer and supplier relationships


General Responsibilities

  • Communicate effectively with manager, peers, and team
  • Promote a culture of:
    • Respect
    • Teamwork
    • Integrity
    • Diversity and equal opportunity
  • Maintain commitment to workplace and product safety
  • Take personal responsibility for safety standards
  • Contribute to quality excellence across the business
  • Take ownership of personal development and skills improvement
  • Participate in continuous improvement initiatives
  • Support delivery of safety, quality, delivery, and cost objectives
  • Undertake additional duties as required


Key Competencies



Qualifications

  • Desirable:
    • Trained automotive technician


Relevant Experience

  • Essential:

    • Logistics (warehouse/shipping operations)
    • Supplier management and liaison
  • Desirable:

    • Knowledge of or interest in the automotive sector
    • Automotive workshop experience
    • Knowledge of workshop tools and equipment
    • Experience in loan tool business


Skills / Abilities

  • Essential:

    • Strong organisational skills and attention to detail
    • Line management capability
    • High integrity and credibility
    • Strong interpersonal skills
    • Excellent verbal and written communication
    • Customer-focused approach
    • Proficiency in MS Office (including Excel: pivots/graphs)
    • Proactive, "can do" attitude
  • Desirable:

    • Language skills (Italian preferred)


Aptitudes

  • Problem solving
  • Customer focus
  • Organisation
  • Technical/functional skills
  • Priority setting
  • Process management
  • Time management
  • Integrity and trust


Mobility

  • Willingness to travel across Europe
  • Flexible approach to travel

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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