Our Client, a leading Commercial Law Firm is seeking a Team Leader in a hybrid role, offering a blend of office and remote working which will involve leading a national team of Personal Assistants to the Employment, Pensions and Immigration department across our offices in Leeds, Birmingham, Bristol and London. You will also build excellent relationships with our lawyers, with the aim of delivering an outstanding administrative support service to the firm. Main Responsibilities• Oversee the day to day running of the PA team that support our Employment, Pensions and Immigration lawyers• Build relationships with our lawyers to understand the work and proactively prioritise tasks• Encourage an excellent customer service environment, ensuring that our processes reflect this• Coach and develop your team, including performance reviews, setting objectives and regular one to ones• Recruit and train new and existing team members• Work closely with the Business Support Services Manager, Operations Manager, and our HR team, to develop policies and procedures which cover operational processes, compliance, performance and attendance• Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice• Play an active role in supporting business change taking place across the firm, and participate in relevant projects• Ensure equipment is properly maintained• Have a working knowledge of health and safety requirements About you• Demonstrable experience as ..... full job details .....