Overview

This job is brought to you by Jobs/Redefined, the UK''s leading over-50s age inclusive jobs board.Be the driving force behind MandS''s international franchise growth.

We''re looking for a strategic and commercially astute leader to take full accountability for the performance and partner relationships across a defined international region. You will line manage a small team of Franchise Partner Managers, using your deep understanding of local customers, markets and partnerships to drive sustainable growth.You''ll be responsible for shaping and delivering the omni-channel franchise strategy in your region, ensuring key performance indicators are met at both partner and regional levels. With full PandL ownership, you will maximise retail sales and profit through optimised product mix and a seamless customer experience across all selling channels.You will lead the development of joint business plans with franchise partners and cross-functional MandS teams, ensuring market-relevant product ranges, competitive pricing, and consistent delivery of the MandS brand experience.In addition, you will define and evolve commercial terms and our Franchise ''Playbook'', tailoring guidelines to meet local market needs while maintaining brand integrity. You will also own and shape franchise agreements, acting as the key interface between MandS and its partners to ensure strategic alignment and long-term growth.To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.What you’ll do

Your key accountabilities will includeWorks with the in-market merchandising team and Clothing and Home and Food BU teams is responsible for achieving an optimum product assortment across all the selling channelsHelps to grow the Online business through new flagships, marketplaces and developing existing ones, plus omnichannel activity in storeActively listens to partner feedback/requirements and co-ordinates with central / Online/Food, Clothing and Home BU functions to help establish appropriate and cost-effective support/actions for partnersProvides robust and rigorous operational focus to the team, looking for ways to continually improve delivery through the transfer of best practice to and between Franchisees to ensure they run efficiently and in line with brand operating standards.In conjunction with the legal teams, review, shape, and update franchise agreements which delivers brand and commercial growth and success; shape successful partnership relationships and define clear performance targets and brand requirementsWho you are

Your skills and experience will includeStrong commercial acumen and proven track record in driving sales and maximising profitEntrepreneurial - identify and influence commercial opportunities and act on themRetail experience - Stores and OnlineHighly skilled at relationship building and influencing key stakeholders at senior levels within MandS and externallyExperience in managing global to local business relationshipsEveryone''s welcome

We are ambitious about the future of retail. We''re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We''re transforming how we work together and offering our most exciting opportunities yet. Marks and Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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