Customer Service Agent

Yolk Recruitment are working with a leading organisation in the heart of Cardiff to find friendly and reliable individuals to join their busy Customer Care Team who offer specialist insurance.

As a Customer Service Agent, you''ll be the first point of contact for customers, handling inbound calls and supporting them with a range of enquiries. Whether it''s answering questions, resolving issues or simply providing reassurance, you''ll play a key role in making sure every customer has a smooth and positive experience.

If you''re someone who genuinely enjoys helping others and takes pride in delivering great service, we''d love to hear from you.

What are the skills/experience needed?

As a bright customer service agent, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers. You will also have:

* Excellent communication and listening skills, with people at all levels.
* A keen eye for detail and the ability to work under pressure.
* The drive to learn and progress within a role and team.
* Excellent IT skills, including Microsoft Office.
* A friendly and supportive attitude toward both other team members and customers.

What are the benefits?

* Salary between -25,000 - -28,000 depending upon experience.

*Opportunity for Hybrid working after six month probation.33 days holidays inlcu bank hols

* Excellent training and development opportunities within the business, supported by encouraging team members and managers.

* Health Cash Plan, 24/7 EAP, Perkbox Benefits, and regular social activities and plans.

How to Apply
Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Charlotte Singleton

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.