Senior Maintenance Officer - Reactive Repairs and Voids Glasgow 46,728 (DOE - some flexibility) 35 hours per week Mostly office-based 1 day WFHWe are currently working with a well-established Housing Association in Glasgow who are seeking an experienced Senior Maintenance Officer to support their reactive repairs and voids service on a temporary basis (minimum 8 weeks, with potential to extend).This is a key operational role focused on ensuring high-quality service delivery, strong contractor performance, and excellent customer experience.The RoleYou will play a central role in managing the day-to-day delivery of the reactive maintenance service, supporting tenants, contractors, and internal teams to ensure repairs and voids are handled efficiently, compliantly, and to a high standard.Key responsibilities include:Repairs and voids administration and coordinationContractor performance monitoring and compliance checksHandling customer complaints and resolutionsBudget monitoring, accruals, and financial processingInvoice processing and value-for-money checksKPI tracking and service performance reportingStrong customer service and call handlingEnsuring compliance with procurement, health and safety, and CDM regulationsSupporting or leading on Scottish Government grant-funded works (desirable)Working Pattern35 hours per week with a 1-hour lunch:Monday: 9am-5pmTuesday: 9am-6pmWednesday: 9am-5pmThursday: 9am-5pmFriday: 9am-4pmThis is primarily an office-based role, with scope for 1 ..... full job details .....