Desktop Supoport Engineer- SC Cleared - 6 months - Onsite(Gloucester) - Inside IR35 We are seeking an experienced Desktop Support Engineer with active SC clearance to join a leading energy provider on a 6-month onsite contract. You will be the first point of contact for end-users, providing hands-on technical support to ensure the smooth running of IT systems and services. Key Responsibilities: Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile devices. Manage incident queues, ensuring tickets are actioned and resolved in a timely manner. Provide support to VIP users, maintaining the highest level of customer service. Handle calls, emails, Microsoft Teams chats, and monitor support channels for incoming incidents. Manage vendor relationships for IT hardware and services. Respond to both reactive and proactive incidents within agreed SLAs. Record, track, and document incident resolutions in the ticketing system. What You Will Ideally Bring: Strong experience troubleshooting Windows 10 operating systems. Proven knowledge in installing and configuring Starlink satellite network devices. Experience configuring iPhones and iPads. Ability to create and manage user accounts (Joiner/Leaver/Mover) in Azure portal. Knowledge of creating Microsoft Teams in the Teams admin portal. L1 support knowledge of applications andamp; SharePoint. Ability to troubleshoot Microsoft Office apps at L1 level. Contract Details: ..... full job details .....