3rd Line Support Engineer Location: Bristol - Hybrid/Onsite Salary: Up to £45,000We''re looking for an experienced 3rd Line Support Engineer to join a growing IT team and play a pivotal role in supporting, maintaining, and securing business-critical systems. Acting as an escalation point for 1st and 2nd line support, this role will give you the opportunity to work with a wide range of modern technologies while delivering projects that make a real impact.What you''ll be doingActing as the go-to point for escalated incidents and complex service requestsManaging and maintaining core infrastructure including Servers, storage, networking, and cloud platformsEnsuring IT security best practices are followed, including patching, vulnerability remediation, and access managementAdministering backup and disaster recovery solutions such as Acronis and Azure BackupOverseeing Windows Server environments (), Active Directory, Entra ID, DNS and DHCPSupporting and securing cloud environments (Azure and AWS)Administering Microsoft Exchange and Office 365Delivering IT projects from planning through to successful completionMaintaining clear documentation and contributing to internal knowledge sharingWhat we''re looking forProven 3rd line/senior technical support experienceStrong skills across Windows Server, Active Directory/Entra ID, Exchange/Office 365Hands-on knowledge of Azure and/or AWS cloud platformsExperience with VMware and Hyper-V virtualisationFamiliarity with Firewall management, ..... full job details .....