About The Role

The role is to focus on reviewing all operations, processes, procedures and management practices to ensure a safe, efficient and effective Green Spaces service, including:Green spaces, including playgrounds, sports pitches and a range of other community facilitiesCountryside estates, including our such as our commons and open spacesCemetery servicesYou will be based at the Civic Centre in Esher. Although a number of the team work out on sites around the borough so travel will be required. There will also be opportunities for working remotely.

The Main Purpose Of The Role

As the Process Improvement Lead, you will be responsible for reviewing and streamlining processes and procedures across the Green Spaces team, ensuring that all are following safe practices, working efficiently and effectively, and that there is consistency across the service provided.You will also be responsible for looking at how we implement and embed new practices within the teams providing support and effective training.

Specific duties and responsibilities

Map and review all processes and procedures ensuring that they are aligned with the corporate procedures, relevant legislation and industry best practice.Develop and implement new or improved processes where necessary, working with the team and ICT to better utilise existing digital tools in such processes while also implementing effective data oversight for the service where possible to measure improvements over time.Identify the necessary training requirements to meet the needs of the processes.Undertake any other duties related to Green Spaces processes as determined by the Head of Culture, Leisure and Environment.

Person specification

EssentialDegree or equivalent demonstrable experienceManagement qualification or equivalent demonstrable experienceExperience in successful change management, improving processes in a public facing service or similarStrong problem solving, analytical and evaluation skillsAbility to communicate effectively with a range of stakeholders and at all levelsStrong IT skills and ability to disseminate information in a quick, efficient and accurate mannerFlexible and adaptable work styleDiplomatic, tactful and capable of being assertiveCurrent driving licence and ability to travel between different locations within the borough

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