Location: Winnersh (Office-based until probation passed)Salary: £25,000 Do you have office-based customer service and administration experience?We have an exciting opportunity to join our warm and welcoming team at our office in Winnersh. This role will be office-based but on completion of your probation period can become hybrid if required.Our Client Services Administrators are a key part of our business, speaking to our clients on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that''s driven by you.Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.What you will do as a Client Services Administrator:Be the first point of contact and liaise directly with clients, insurers and other internal and external sources for day-to-day administration.Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.Co-ordinate administration of schemes, including invoicing, membership data, claims data and communication material.Ensure that any correspondence received and issued is checked for discrepancies and ..... full job details .....