FPS operations Manager Location: Belfast Duration: Temporary Salary: Band 6 Hours: 37.5 hours per week Application Deadline: 4pm Wednesday 23rd September 2026 KEY DUTIES / RESPONSIBILITIES • Ensure the development of, and lead on, innovative and effective systems and procedures to ensure that FPS is entirely customer-orientated, providing a centre of excellence for customers. • Contribute to the operational day to day management of all directly managed business, payment and internal/external customer-facing payment systems within Family Practitioner Services • Identifies key development areas for FPS based on customer demand, service performance and external benchmarking • Contribute to the development of strategies, policies and initiatives to sustain the continuous improvement of all services provided by FPS. • Contributes to the maintenance of quality, productivity, and training standards as defined • Requirement to provide advice and guidance to patients on queries relating to dental/ophthalmic claims and authorisation of same and entitlements to health service treatments. • Liaises with HSCB/DOH retained teams on legislative/contractual matters. • Identify payment functions/services within the HSC organisation that could be handled by Shared Services more efficiently and effectively • Supports regular data quality checks - monitoring payment/financial/information data accuracy and identifying additional training requirements for both internal and external ..... full job details .....