Air Conditioning Service Manager

Location: Hertfordshire Salary: £53,000 - £60,000 DOE + Excellent Benefits

The Opportunity

An exciting opportunity has arisen for an experienced Air Conditioning Service Manager to join a well-established and growing building services business based in Hertfordshire

This role is ideal for a technically strong air conditioning professional looking to step into, or further develop, a leadership position. You will oversee a small team of engineers, manage service operations, support commercial activities, and play a key role in the growth and development of the air conditioning division.

Working closely with senior leadership, you will have genuine influence over departmental strategy, operational improvements, and long-term growth plans.

Key Responsibilities

• Lead, manage and support a team of Air Conditioning Engineers.
• Provide technical guidance and troubleshooting assistance for service and reactive maintenance works.
• Review engineer reports and identify appropriate remedial actions.
• Coordinate and oversee service, maintenance and reactive works scheduling.
• Monitor engineer workloads to ensure efficient service delivery and contractual compliance.
• Prepare quotations and pricing for servicing, reactive maintenance, remedial works and small-scale installations.
• Identify additional revenue opportunities from service visits and engineer reports.
• Support the planning, costing and delivery of larger air conditioning projects.
• Source and manage subcontract labour where required.
• Liaise with manufacturers and suppliers regarding technical matters, parts availability, lead times and pricing.
• Ensure planned preventative maintenance (PPM) schedules are effectively managed and delivered.
• Maintain compliance with relevant industry standards, certifications and accreditations.
• Support recruitment, onboarding and ongoing development of engineering staff.
• Attend client meetings and provide technical expertise when required.
• Drive continuous improvement across service delivery, processes and departmental performance.

Candidate Requirements
Essential

• Strong background within the commercial air conditioning industry.
• Previous experience in a Service Manager, Supervisor, Senior Engineer or similar leadership position.
• Excellent technical knowledge of air conditioning systems, maintenance and fault diagnosis.
• Experience managing or supervising engineering teams.
• Ability to interpret technical reports and produce accurate quotations.
• Strong understanding of planned preventative maintenance (PPM) contracts.
• Commercial awareness, including labour costing, materials, margins and project profitability.
• Good understanding of current industry regulations and compliance requirements.
• Strong organisational, communication and stakeholder management skills.
• Full UK Driving Licence.

Desirable

• Experience working with Mitsubishi and other leading HVAC manufacturers.
• Experience pricing remedial works, maintenance contracts and minor installations.

The Ideal Candidate

We are seeking a hands-on manager who combines strong technical expertise with commercial awareness. This is not a purely desk-based role; you will be expected to support engineers with technical challenges, engage with clients, contribute to project delivery and help drive the ongoing success of the department.
The successful candidate will be confident making operational and commercial decisions, capable of building relationships across the business, and motivated by the opportunity to help shape and grow a successful air conditioning service function.

Package & Benefits

• £53,000 - £60,000 basic salary (DOE)
• 25 days annual leave plus Bank Holidays
• Company vehicle or £4,500 car allowance
• Fuel card
• Company phone
• iPad/tablet
• Workplace pension scheme