User Research Lead - Digital Products and Customer Experience (12-month FTC)Location: Hybrid (Manchester, 3 days onsite)Salary: 65,000 - 75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We''re looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You''ll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role:Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence.Drive user research strategies that uncover actionable insights and influence product, design, and business decisions.Ensure consistency in research approaches and findings across multiple digital products and services.Champion inclusive design by embedding accessibility research and working with users of diverse abilities.Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development.Encourage innovative methods and experimentation in research practices.Facilitate workshops, journey mapping, and research critiques to foster alignment and drive ..... full job details .....