Overview

IT Support Engineer — Northampton — Hybrid Working — £25,000 - £32,500 • MSP EnvironmentWe’re working with a fast-paced, progressive Managed Service Provider (MSP) in Northampton who are looking for an IT Support Engineer to join their growing team. This is a fantastic opportunity for someone who’s eager to develop their skills in a supportive and forward-thinking environment.

Responsibilities

Providing 1st and 2nd line technical support across a wide range of technologies

Travel to customer sites on request to represent our client with support tasks

Responding to and resolving service desk tickets in a timely manner

Troubleshooting hardware, software, and network issues

Supporting and administering Microsoft 365 and Azure environments

Escalating complex issues to senior engineers where necessary

Delivering excellent customer service to a varied client base

Requirements

A UK Driving License is Required for this Role

Proven experience in providing technical support in a help desk or similar environment

Hands-on experience with Microsoft Azure and Microsoft 365 administration

Strong knowledge of Windows OS, Office 365, and basic networking

Previous experience in a helpdesk/service desk role handling 1st/2nd line support

Excellent communication and problem-solving skills

A proactive, team-oriented approach

What’s on offer

Salary £25,000 - £32,500 (depending on experience)

Clear progression and training opportunities in a growing MSP

A dynamic, fast-paced working environment

Supportive team culture with plenty of opportunity to learn and grow

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