Customer Support Coordinator

Location: Wakefield

Salary: £28,000 - £30,000 per annum

Hours: Mon-Fri 9am-5pm

We are recruiting a Customer Support Coordinator to join a growing UK business at an exciting stage of its development. This is an office-based role focused on customer support via phone and email, order processing, and coordination of service and repair activity.

The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands-on, practical tasks when required.

Key Responsibilities

• Manage inbound customer enquiries via phone and email, providing clear and professional support
• Process customer orders accurately and efficiently
• Issue payment requests and follow up where required
• Prepare, pack, and dispatch customer orders and returns
• Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales
• Carry out minor adjustments or basic checks on products where required
• Handle returns, exchanges, and warranty queries in line with company procedures
• Maintain accurate records of orders, repairs, and customer interactions
• Keep CRM and order management systems fully up to date
• Liaise with internal teams to ensure smooth order fulfilment and service turnaround

About You

To be successful as a Customer Support Coordinator, you will ideally have:

• Previous experience in a customer support or customer service role (phone/email-based)
• Strong attention to detail and administrative accuracy
• Experience processing orders and updating CRM or order management systems
• A practical mindset and confidence handling products or small components
• Clear, professional communication skills
• Ability to manage multiple tasks and prioritise effectively

Personal Attributes

• Organised, reliable, and proactive
• Calm, professional, and solutions-focused
• Comfortable working independently and as part of a small team
• Takes ownership of tasks and follows them through to completion

Why Apply?

• Salary of £28,000 - £30,000 
• Full-time, office-based role in Wakefield
• Varied position combining customer support, administration, and coordination
• Opportunity to join a business at a key stage of growth
• Supportive working environment with long-term development opportunities

This Customer Support Coordinator role is ideal for someone who enjoys a varied office-based role with responsibility and attention to detail.

This vacancy is being advertised by POST– Recruitment Ltd, an Employment Agency. Visit our website for more details.