Do you have experience working as a Field Service Engineer? If so, this position could be perfect for you! Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues and complaints. Field Service EngineerPermanentUp To £35,000Monday - Thursday 08:30-16:30, Friday 08:00-16:00Exeter and Surrounding AreasField Service EngineerJob Description Provide market leading customer service and technical support on various medical equipment, alarm systems.Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures.Support the focussed returns process, providing timely products / parts back to help identify product failures and allow modifications to be completed.Actively promote our additional services and productsSeek the opportunity to reduce service costs, by ensuring. Reduction in parts usageMaintaining correct van stock profileFocus on high first-time fix rate.Reducing downtime and improve efficiencies. Provide support for complaint escalations.Attend product update meetings and refresher training.Work with the Regional Lead Engineer to improve customer satisfaction, service efficiency. Field Service EngineerEssential ..... full job details .....